tk 9 Privacy Policy

This privacy policy applies to all users of the tk 9 platform. It covers every interaction — browsing our website, creating an account, making deposits or withdrawals, or contacting customer support. By registering with tk 9, you agree to the terms of this policy.

We believe you have full rights over your personal information. That is why it is important to read this privacy policy alongside our Terms and Conditions, as both documents together give you a complete picture of your rights and responsibilities.

If you have any questions about anything in this policy, you can reach us at any time via 24/7 live chat or email.

1.1 Information Collected at Registration

When you open an account with tk 9, the following information is collected from you:

• Full name and date of birth (for age verification — a minimum age of 21 is required for membership)
• Mobile number and email address
• Preferred username and encrypted password
• Contact address
• National ID card or passport number (at the time of identity verification)

Information provided at registration must be accurate and up to date. Providing incorrect information may result in account suspension.

1.2 Transaction and Financial Information

During deposits and withdrawals, we collect the necessary financial information. Our accepted payment methods are bKash, Nagad, Rocket and bank transfer. When transactions are made through these methods, the sender's number or account details are securely logged in our system. No full bank card or account numbers are stored directly on our servers.

1.3 Automatically Collected Information

When you browse tk 9, certain technical information is collected automatically:

• IP address and device type (desktop / mobile)
• Browser and operating system information
• Time spent on the site and pages visited
• Cookie and session data (see Section 6 for details)

This information is used mainly to improve platform performance and ensure security.

2.1 Service Delivery and Account Management

tk 9 uses the information you provide to carry out the following:

• Creating, verifying and securing your account
• Processing deposits and withdrawals — minimum deposit ৳100, minimum withdrawal ৳800
• Applying bonuses and promotional offers
• Providing live chat and email support
• Managing the VIP programme and determining weekly cashback

2.2 Security and Fraud Prevention

We analyse information to keep your account and funds secure. This information is used to detect suspicious login attempts, unusual transaction patterns or the operation of multiple accounts. SSL encryption technology is used to keep all data transfers secure.

2.3 Communication and Notifications

We use the contact details you provided at registration to inform you about:

• Transaction confirmation messages
• Password recovery and OTP verification
• Bonus and promotional offer updates (if you have given consent)
• Important policy change notifications

If you do not wish to receive promotional messages, you can unsubscribe at any time from your account settings.

3.1 Sharing Information with Third Parties

tk 9 does not sell, rent or share your personal information with any third party for marketing purposes. However, limited information may be shared with the following parties as needed to operate the service:

• Payment processors: Payment services such as bKash, Nagad, Rocket or banks receive the information necessary to complete transactions.
• Technology partners: Companies providing hosting, security and analytics services have limited access to information required for their work.
• Regulatory authorities: Information may need to be disclosed under legal obligations or by direction of a competent authority.

All these partners operate under strict confidentiality agreements and may use the information received only for the specified purpose.

3.2 International Data Transfers

Our servers and data centres may be located in various countries. If your information is transferred outside Bangladesh, we ensure that the receiving party follows appropriate security measures and that the protection of your information is no less than the standard set out in this policy.

4.1 Retention Period

Information is retained for as long as your account is active and for a specified period after that. The retention period depends on the type of information:

• Transaction records: minimum five years (for financial audit purposes)
• Account verification documents: for a defined period after account closure
• Customer support communication logs: six months to two years
• Cookie and session data: typically 30 days to one year

4.2 Requests for Data Deletion

You may request the deletion of your personal information. However, it may not be possible to delete information that must be retained due to legal obligations (such as transaction records). For such requests, please contact our support team.

5.1 Right to Access Information

You have the right to know at any time what information we hold about you. By logging into your account, you can view your profile, transaction history and bonus details. For more detailed information, please submit a request to our support team.

5.2 Right to Correct Information

If your account contains incorrect or outdated information, you may request a correction. Verifiable documents may be required to change your name, contact details or other particulars.

5.3 Right to Object to Processing

You may object to the use of your information for marketing communications or data analysis. We will honour such requests as far as possible, but it may not be possible to restrict the processing of information that is essential for operating the service.

Our Responsible Gaming section offers further control over your account, such as self-exclusion or spending limits.

6.1 Use of Cookies

The tk 9 website uses cookies and similar technologies. Cookies are small text files stored in your browser. They are used for the following purposes:

• Essential cookies: Keeping login sessions active and verifying security.
• Functional cookies: Remembering your preferred language, game or display settings.
• Analytics cookies: Understanding which pages are used most and improving the service.

6.2 Cookie Controls

You have the option to accept or reject cookies at any time through your browser settings. However, disabling essential cookies may prevent some key site functions from working correctly — such as maintaining your login session.

7.1 Technical Security

tk 9 uses industry-standard technical measures to keep your information secure:

• SSL/TLS encryption — all data transfers are encrypted
• Two-factor authentication (OTP-based)
• Regular security audits and vulnerability testing
• Firewall and intrusion detection systems
• Sensitive data such as passwords stored in hashed form — never readable in plain text

7.2 Administrative Security

Alongside technical measures, we also have organisational security practices:

• Only authorised staff can access specific information
• Staff receive regular data protection training
• Confidentiality agreements are in place with all third-party partners
• A rapid response procedure is defined for data breach situations

Even so, no system is 100% secure. Your role in cybersecurity matters too — use a strong password and never share your login details with anyone.

tk 9 strictly refrains from providing services to anyone under the age of 21. Age is confirmed at registration and during identity verification. If we become aware that a minor has opened an account, that account will be closed immediately and any collected information will be deleted.

If you suspect that someone in your family who is a minor is using our site, please notify our customer support team immediately. Creating a safe and responsible online environment is a responsibility we all share.

tk 9 reserves the right to amend this privacy policy when necessary. If any significant changes are made, we will send a notification to your registered email or mobile number, or will clearly announce it on the site. The date of any change will always be noted at the top of the document.

If you continue to use tk 9 after an updated policy is published, it will be assumed that you have agreed to the new policy. If you do not agree to the changes, you may request to close your account.

To fully understand all terms related to our service, read the FAQ section, where common questions are answered in plain language.

If you have any questions, objections or requests to change information regarding this privacy policy, please get in touch with us. Our support team is available seven days a week, 24 hours a day — in both Bengali and English.

This policy applies to all users of the tk 9 platform. To learn more about tk 9, visit our About Us page.