Responsible Gaming — Know Yourself, Respect Your Limits
At tk 9, we see gaming as a form of entertainment — not a way to earn money. To help you enjoy it safely and with awareness, we provide a set of tools and guidance.
When does gaming become a problem?
Most people enjoy casino games or betting purely as entertainment. But for some, it can gradually go beyond their control. When that happens, it is no longer a source of enjoyment — it puts pressure on family, finances and mental health.
tk 9 believes that awareness is the best protection. Alongside following our Terms and Conditions, using the guidelines on this page can help you keep your gaming within healthy limits on your own.
Please note — complying with the age limit is mandatory. To open an account on the tk 9 platform and take part in any form of betting or casino activity, you must be 21 or older. Accounts belonging to minors are closed immediately.
Tools to keep yourself safe
tk 9 gives you several practical ways to stay in control of your own gaming.
Set a Deposit Limit
Set a maximum amount for daily, weekly or monthly deposits. Once the limit is reached, no further deposits will be accepted.
Session Time Limit
Decide in advance how long you will play in one sitting. When the set time is up, the platform will automatically suggest taking a break.
Account Break
If you want to take a break for a while, temporarily suspend your account for anywhere between 24 hours and 6 weeks.
Self-Exclusion
If you want to stop playing for the long term, apply to close your account for a set period or permanently. Once this decision takes effect, it cannot be reviewed.
Activity History
View your betting and deposit statistics for the past 30 days at any time. Understanding your own patterns is the first step.
Request Support
Contact our support team at any time via live chat or email. Our team is ready to help guide you in the right direction.
Warning Signs
If any of the following situations arise in your life, treat it as a signal to pay attention. Be honest with yourself.
- You keep placing bigger bets to try to win back money you have lost.
- You are spending more time on gaming than on family, friends or work.
- You are using money meant for everyday expenses or borrowed money to gamble.
- You have tried to stop gaming but keep coming back.
- You are hiding the amount you gamble or your gambling habits from your family.
- When you are not playing, you feel restless, anxious or irritable.
- You no longer get the same excitement from a bet unless the amount is higher than before.
These signs indicate that gaming is having a negative effect on your life. In this situation, do not struggle alone — seek help. That is not weakness; it takes courage.
Assess yourself
Answer the questions below honestly. This is not a diagnosis — it is simply a way to understand yourself better.
In the past month, have you ever bet beyond your budget?
Have you played again to try to recover money you lost?
Have you hidden your gambling habits from your family?
Have you tried to stop gambling but been unable to?
Where to find help
You are not alone. Seeking the right support is the first step toward solving the problem.
tk 9 Live Chat Support
Reach our support team any day, at any time. Help is available in both Bengali and English. You can also request self-exclusion or limit settings directly through live chat.
Email Support
If you prefer to describe your issue in writing, contact us by email. Our responsible gaming team will review your message and respond. Email address: [email protected]
Family and Close Ones
Talk to a trusted family member or friend. Often, the support of someone close to you is more effective than professional help. Share openly rather than keeping it hidden.
Professional Counselling
Consult a psychologist or counsellor. There are various mental health service providers and counselling centres in Bangladesh that offer confidential support. This reflects awareness, not weakness.
Support Groups
Sharing experiences with others facing the same issue can often make the path to recovery easier. Various social and mental health organisations run group counselling sessions — look into what is available near you.
tk 9's Commitment
As an entertainment platform, tk 9 is firmly committed to responsible gaming. We never run advertisements or promotions that target minors or encourage excessive play.
In line with our Privacy Policy, your personal information is kept fully secure. When processing a self-exclusion or limit-setting request, your information is handled with strict confidentiality.
We believe transparency is essential for healthy entertainment. That is why detailed information about all our bonus terms, wagering limits and account policies is always publicly available. You can read our FAQ at any time to clear up any questions you may have.
To raise any complaint or concern, contact us via 24/7 live chat or email — support is available in both Bengali and English.
Tips for healthy gaming
Set a clear budget before you play and do not go beyond that limit.
Treat betting as entertainment and consider any money lost as the cost of that entertainment.
Never bet when you are tired, under stress or have been drinking.
Take regular breaks. Playing for hours on end weakens your ability to make good decisions.
Keep a balance with other activities in daily life — family, friends, hobbies.
Winning streaks are not guaranteed — every bet is independent and the outcome is uncertain.
Responsible Gaming FAQ
Find answers to common questions about responsible gaming here.